Delivery is available throughout Brisbane & Surrounding Areas.

The delivery calculator on the checkout screen will provide an estimated delivery cost of your goods to your location. Our delivery team will contact you to schedule the delivery date and time with you and provide an accurate delivery fee.

Delivery date: 
The preferred delivery date is selected at checkout, delivery date availability is subject to your location and the number of deliveries booked on those dates. If a date is no longer available it will not be able to be selected. Please note if a delivery date is not selected at checkout our delivery partner will schedule a time for you within a 15 business day timeframe. In rare occurrences planned deliveries may not be able to occur on the specified date due to factors out of our control, in these instances the delivery team will contact you to confirm.
Any amendments to scheduled delivery dates will need to be made via email directly to sales@thesofacompany.com.au 72 hours prior to delivery.
Risk in the products passes to you on commencement of delivery. We do not accept liability for any loss, theft or damage to the products after delivery.

Delivery partner: 
We work alongside various transport companies who service these areas. Your order will be delivered to the delivery address provided by you during the checkout process or as updated through our customer service team after your order is completed.

Unfortunately the transport company are unable to commit to specific delivery times, however you will receive a 4 hour time window prior to your delivery.

A standard delivery does not include deliveries that fit into the following categories:

• Require more than 2 staff

• Require access over a fence or a balcony

• Is above the second floor

• Where vehicle access and parking is restricted

• Require a specific time

Items are fully inspected before they are loaded onto a truck to ensure your item is in an acceptable condition.

Please advise us of any special requirements you may have for your delivery, a special delivery can be arranged but will incur an additional fee.

If you are not contactable or not able to accept your delivery in the agreed time window on the nominated day an additional delivery fee may be charged.

We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible with standard delivery services. In this case, you may choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility.

You agree to pay any shipping and handling charges presented to you at the time you make a purchase.

Delivery methods: 

Delivery is to a ground floor or 1st floor; if the delivery is in a multi-story building the delivery company will not travel past the 1st floor. Due to changing COVID-19 restrictions, changes may be made to the delivery location in line with regulations, this may include delivery to garages or front door.

We cannot deliver to PO boxes or Parcel Lockers because they're too small to accept most of the items we sell. All items delivered by the transport companies are to your door and require a signature upon delivery.

Delivery failure:
It is important that you verify your information is correct before placing your order, especially your delivery address. If the address provided is incorrect and the delivery is returned, you will be billed for the additional transport charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the courier to arrange delivery. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or 2 attempts (whichever is sooner), we reserve the right to cancel your order.